If during your research process you or someone you have hired locates an individual Hofsearch could not find, we will gladly refund the money paid for that specific research. The only condition is that the individual you or your researcher has located must be located using an exact match of the information submitted to Hofsearch on your original order.

Hofsearch works very hard to find the records you have requested in a very competent and timely manner. We expect payment for our time and services in return. We cannot guarantee your ancestors will actually be in the document of request. Even though the search may not have results you were looking for, payment is still required. Payment covers the time used to conduct the search as well as suggestions for furthering your research.

If you have any questions or concerns, please feel free to contact us before ordering.